Terms of Service & Policies

"Company" or "Cornerstone Cleaning" refers to Fowl Financial LLC, doing business as Cornerstone Cleaning, a residential cleaning service based in Chesterfield, Virginia.

"Client" or "Customer" refers to the individual or entity that contracts our services.

"Services" refers to the residential cleaning services provided by Cornerstone Cleaning.

"Recurring Service" refers to regularly scheduled cleanings at predefined intervals (weekly, bi-weekly, or monthly).

"One-Time Service" refers to a cleaning service performed on a single occasion.

"Service Area" refers to Richmond City, Chesterfield County, Mechanicsville, VA, and Henrico County, Virginia.

"Third-Party Platforms" refers to Jobber (our scheduling and client management software) and Stripe (our payment processor), which are used to manage bookings, communications, and payments. By booking our services, you acknowledge that certain information is stored and processed through these platforms. Please review our Privacy Policy for details.

Cornerstone Cleaning provides the following residential cleaning services, all billed at a flat rate of $110/hr:

• Standard Cleaning – Routine upkeep including kitchens, bathrooms & living areas; vacuuming, sweeping & mopping; trash removal & surface wipe-downs.
• Deep Clean – Everything in Standard, plus baseboards, window panes & grout; light fixtures, vents & wall spot-cleaning.
• Move-In / Move-Out – A complete clean for empty homes including inside cabinets, oven & refrigerator; inside closets & behind appliances; and a final walkthrough inspection.
• Custom Cleaning – One-off or special requests, scoped and quoted after a quick consultation.

All services are residential only. All services are performed by trained, background-checked professionals using our own professional-grade supplies and equipment. Clients are not required to provide any cleaning materials.

3.1 Booking Process

Clients may book services through our website, by phone, or by email. All bookings are managed through Jobber, our third-party scheduling platform. All bookings are subject to availability. A non-refundable $50 deposit is required at the time of booking to secure your appointment. This deposit is applied toward the total cost of your service. The remaining balance is due upon completion of service. The deposit will not be refunded in the event of a late cancellation (less than 36 hours' notice), lockout, or no-show.

3.2 Payment Methods

We accept all major payment methods. Payments are processed securely through Jobber Payments, powered by Stripe. The $50 non-refundable deposit is collected at booking and applied toward your total. The remaining balance is collected upon service completion. We do not store your full card details — see our Privacy Policy for more information on how payment data is handled.

3.3 Arrival Times

We strive to arrive at the scheduled time. Exact arrival times cannot be guaranteed due to factors such as traffic or prior job duration. We will notify you if we anticipate a delay exceeding 30 minutes.

3.4 Access to Property

Clients must ensure our team has access to the property at the scheduled time. Access may be arranged via:

• Client being present
• Key left in a secure location
• Door or garage code
• Remote entry system
• Unlocked door (if safe and agreed upon in advance)

If our team cannot access the property at the scheduled time, a lockout fee of $50 will be charged and the $50 deposit will be forfeited.

3.5 Appointment Confirmation

All appointments are confirmed at the time of booking. For recurring clients, no additional confirmation will be sent unless there is a change to your schedule. We send courtesy reminders via email and SMS 48 hours before your appointment and on the morning of service. These do not require a response.

3.6 Photography

Cornerstone Cleaning may take before-and-after photographs of cleaned areas for quality control and, where consented, for marketing purposes. By scheduling services with us, you provide implicit consent for our team to photograph cleaned areas. If you prefer that we not photograph your home or that photographs not be used for marketing, please notify us in writing before your scheduled service. For full details on how photographs are stored and used, please review our Privacy Policy.

4.1 Cancellation Policy

We require at least 36 hours' notice for cancellations. This policy exists to protect our team's scheduled wages and our business commitments.

4.2 Late Cancellation Fee

Cancellations made with less than 36 hours' notice will incur a $50 late cancellation fee. The $50 non-refundable deposit will be forfeited and is not applied toward future services.

4.3 Rescheduling Policy

We require at least 36 hours' notice to reschedule an appointment at no charge. Rescheduling requests made within 36 hours of the scheduled service may be treated as a late cancellation and subject to the $50 fee, with the deposit forfeited.

4.4 Lockout / No Access Fee

If our team arrives at the scheduled time and cannot access the property, a $50 lockout fee will be charged and the $50 deposit will be forfeited. This fee covers our team's time and travel.

All services are billed at $110/hr with no upcharges. Your total is based on time on site plus any applicable fees:

Service Area: Richmond City, Chesterfield County, Mechanicsville, VA, and Henrico County.

We do not charge upcharges, premium rates by service type, or hidden fees of any kind. The rate you are quoted is the rate you pay.

6.1 Residential Services Only

Cornerstone Cleaning provides residential cleaning services only. We do not currently offer commercial cleaning services.

6.2 Furniture

Cornerstone Cleaning does not move furniture. Our team will clean around and beneath furniture that is already moved or accessible.

6.3 Windows

Interior window pane cleaning is included in Deep Clean and Move-In/Out services. We do not clean exterior windows.

6.4 Fragile & Valuable Items

Our team takes great care when cleaning around personal belongings. However, Cornerstone Cleaning is not responsible for damage to fragile, irreplaceable, or improperly secured items. We ask that clients secure or remove fragile items before our arrival. If there is a concern about a specific item, please let us know in advance.

6.5 Pets

We love animals, but for the safety of our team and your pets, we ask that all pets be secured or confined to a separate area during the cleaning. Cornerstone Cleaning is not responsible for pets that escape, are injured, or cause injury during a service visit. If a pet poses a safety concern to our team, we reserve the right to pause or discontinue service. Please notify us at the time of booking if you have pets so we can plan accordingly.

6.6 Supplies & Equipment

Cornerstone Cleaning provides all cleaning supplies and equipment. Clients do not need to supply any materials. If you have preferences regarding specific products (e.g., eco-friendly or fragrance-free), please notify us at the time of booking.

Cornerstone Cleaning carries general liability insurance for residential cleaning services. We are not currently bonded, as our services are limited to residential properties.

In the event of damage caused by our team, clients must notify Cornerstone Cleaning in writing within 72 hours of the completed service by contacting RJ Peterson at info@cornerstonecleaningpro.com or (804) 577-7333. Claims submitted after this window may not be eligible for review.

The safety of our team and our clients is a top priority. We reserve the right to refuse or discontinue service in any environment that poses a health or safety risk, including but not limited to:

• Extreme clutter, biohazards, or hoarding conditions
• Presence of pests or infestations
• Aggressive pets or individuals
• Unsafe structural conditions

In such cases, the $50 deposit will be forfeited to cover our team's time and travel.

We stand behind our work. If you are not satisfied with any aspect of your cleaning, please notify us within 72 hours of service completion by contacting RJ Peterson at info@cornerstonecleaningpro.com or (804) 577-7333. We will return to re-clean the affected areas at no additional charge.

Refund requests are handled on a case-by-case basis and are at the discretion of Cornerstone Cleaning.

Cornerstone Cleaning does not operate on the following holidays:

• Christmas Day
• Easter Sunday
• Thanksgiving Day
• New Year's Day

If your scheduled recurring appointment falls on one of these holidays, we will contact you to reschedule at no additional fee.

Cornerstone Cleaning offers a referral credit of $25 to existing clients who refer a new customer that completes their first paid service. Referral information is stored in our client management system (Jobber) in accordance with our Privacy Policy.

Additionally, our employees are a valued part of our team. Clients and other individuals or organizations agree not to directly hire, employ, engage, or contract with any current Cornerstone Cleaning employee or subcontractor to perform cleaning or related services outside of Cornerstone Cleaning, without our prior written consent. Any party who does so will owe Cornerstone Cleaning a placement fee of $10,000 per employee or subcontractor.

Your privacy is important to us. By using our services, you agree to our Privacy Policy, which explains how we collect, use, store, and protect your personal information, including home access details, payment information, and photographs. Our Privacy Policy is available at cornerstonecleaningpro.com. For questions about your privacy or personal data, please contact our designated privacy contact, RJ Peterson, at info@cornerstonecleaningpro.com.

Cornerstone Cleaning reserves the right to update or modify these Terms of Service at any time. Clients will be notified of material changes. Continued use of our services after notification constitutes acceptance of the revised terms.

If you have questions about these Terms of Service, please contact us:

• Fowl Financial LLC d/b/a Cornerstone Cleaning
• Chesterfield, Virginia
• Contact: RJ Peterson
• Phone: (804) 577-7333
• Email: info@cornerstonecleaningpro.com
• Website: cornerstonecleaningpro.com